Dear Rocky Mountain Music Den Community,

We want to keep you informed about our refunding and crediting process.

At the moment, our team is actively working through a few system kinks that have come up with our transfer to the Opus system that effect how refunds and account credits are being processed.

 

To ensure everything is accurate and handled properly, we will be conducting a full audit of all accounts. As part of this process, you may see adjustments or pending updates and notifications.

 

Please note that timing may depend on processing through Opus and our merchant service provider, which can occasionally cause slight delays before changes fully appear. 

We are working to resolve these issues swiftly, with as little inconvenience to our students as possible. We greatly appreciate your patience and understanding, and we apologize for any delays or errors you may be experiencing. We are diligently working to ensure every account is assessed, and that all transactions are handled correctly and transparently.

 

If you have any urgent concerns, please don't hesitate to reach out to us directly.

Thank you for being a valued part of Rocky Mountain Music Den.

Warmest regards,
Rocky Mountain Music Den Team